Registration and Refund Policy
1. Registration
● Students must complete the registration form with accurate details
● A consultation or trial class may be offered before enrollment
● Enrollment is confirmed only after payment
2. Payment Policy
● Fees must be paid in advance for selected plans
● Payments are non-transferable between students
3. Trial Classes
● Trial classes (if offered) are limited to one per student
● No refunds for completed trial sessions
4. Cancellation and Resscheduling
● Sessions can be rescheduled with at least 24 hours notice
● Late cancellations may result in session deduction
5. Refund Policy
Refunds are handled as follows:
Eligible for refund:
● If service has not started
● If cancellation is made within 48 hours of payment
Partial refunds:
● If classes have started, refund will be calculated based on unused sessions
Non-refundable cases:
● Completed sessions
● No-shows without prior notice
● Discounted or promotional plans (unless stated otherwise)
6. Refund Processing
● Refunds will be processed within 7–10 business days
● Amount will be returned via original payment method
7. Service Issues
If you are not satisfied, contact us and we will:
● Provide a replacement tutor OR
● Offer a reasonable resolution
